Description 

BASIC FUNCTION
The Dispatcher/Logistics Coordinator is responsible for communication between customers and drivers, effectively and efficiently coordinating the work ordered with those who will perform and complete that work.

ESSENTIAL FUNCTIONS

1. Answer incoming communications from customers, drivers, and internal personnel
2. Take orders for equipment and services
3. Communicate changes, updates and delays with drivers and customers in real time
4. Record dispatches using automated technology
5. Recommend equipment/and or services to fill the job and coordinate the same
6. Ensure drivers operate within safe hours-of-service
7. Maintain work schedules for drivers
8. Dispatch loads to appropriate drivers and/or divisions
9. Relay equipment issues to maintenance department as they arise
10. Monitor weather conditions in service areas and adjust dispatch to maintain safety of employees
11. Utilize computer automation to research lease numbers, tank numbers, leases by operator and ticket information
12. Coordinate transportation of the equipment to an from vendor and jobs
13. Data entry related to work ordered
14. Receive and process request from all service locations and staging of equipment
15. Perform other various duties and activities as assigned by supervisor
16. Report to Work On-Time and As-Scheduled unless prior approval gained from manager/supervisor
17. Schedule is OVERNIGHT work, at the Dispatch Facility

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Answer incoming communications from customers, drivers, and internal personnel in a professional and courteous manner
• Ability to read, write and speak English to the extent of being able to understand verbal and written instructions as well as give verbal and written instructions in English; and the ability to use simple mathematical calculations using whole numbers, fractions, and decimals (addition, subtraction, division, and multiplication) to make job related calculations
• Computer Literate
• Strong analytical skills
• Preform critical thinking and problem-solving skills in a fast-paced environment
• Detailed oriented
• Ability to multitask such as taking a phone call while performing data entry or researching customer information
• Ability to perform light lifting, stay in an office environment and have sedentary, low physical activity level for prolonged periods of time
• Acceptable criminal history
• Must have the applicable knowledge of DOT Rules and Regulations as required for operation of commercial motor vehicles
• May be required to work evenings, weekends, holidays, and nights as required for the position.
• Must have basic knowledge of the oil field and related equipment, materials and supplies associated with the trucking of oil field fluids.